Q1: What is the passage width of this turnstile?
A: The passage width is available in 600mm or 900mm (optional).
Q2: What is the opening and closing speed?
A: The opening and closing time is 0.8–3 seconds, adjustable.
Q3: What materials are used for the housing and barrier?
A: The top cover is made of tempered glass and aluminum alloy, the middle frame is 1.0mm painted steel, and the sides are aluminum alloy. The barrier is made of acrylic.
Q4: Does it have anti-pinch protection?
A: Yes. It features dual anti-pinch protection – mechanical anti-pinch and infrared sensor anti-pinch. When the arm encounters resistance during swinging, the motor automatically stops or rebounds within the specified time.
Q5: What happens if someone tries to enter illegally or follows closely behind?
A: The alarm will sound for illegal intrusion or following. If there is reverse intrusion, the gate will automatically close.
Q6: Is there an automatic reset function?
A: Yes. After the gate opens, if no one passes within the set time (adjustable 1–60s, default 10s), the system will automatically cancel the passage permission and reset.
Q7: What happens during a power outage? Does it meet fire safety requirements?
A: The turnstile automatically opens after power failure and automatically closes when power is restored, fully meeting fire protection requirements.
Q8: What motor does it use?
A: It uses a 50W brushless motor.
Q9: What is the working voltage and power?
A: The working voltage is 110–220V, 50Hz, with a power rating of 50W.
Q10: Can it work outdoors? What is the temperature range?
A: Yes, it is suitable for both indoor and outdoor use, with an operating temperature range of -15°C to +70°C.
Q11: What identification devices can it connect to?
A: It can be connected to access control systems, consumption systems, electronic ticketing systems, biometric identification systems, electrostatic testers, and face recognition systems.
Q12: Can it control entry and exit in both directions?
A: Yes, it supports one-way or two-way control of personnel entry and exit, with infrared sensors for channel detection.
Q13: Do you offer customization services?
A: Yes. We provide OEM/ODM customization services, including housing color, logo printing, barrier material and length, control system functions, and more – all can be tailored to customer requirements. Custom designs and samples are welcome.
Q14: How about your company’s actual strength?
A: We are among the top 5 in the turnstile field in China. We have more than 50 employees, an R&D team of 4 people, 1 office, and 2 factories.
Q15: How about the quality of your products?
A: We offer the highest level of quality with the most competitive price. We choose German, Japanese, and domestic leading brand accessories to ensure product quality from the source. At our factory, we implement 5S management to strictly control the production process.
Q16: How do you handle after-sales service?
A: We provide lifetime online technical support via email, video, phone, etc. We have English-speaking engineers for direct and convenient communication.
Q17: What is the payment method?
A: For standard products: 30% deposit, 70% balance payment before shipment.
Q18: What is the lead time?
A: We usually have stock for hot-selling standard models. Regular products need 7-10 working days. Customized products need 15-20 working days.
Q19: How long is your warranty period?
A: Two-year warranty + lifetime technical support.
Q20: How about your packaging?
A: Seaworthy wooden case + foam protection.
